Why Conversation Bots are the Future | Reasons to Implement


How Conversation Bots are Changing the Future

Kelsey Davis

Published October 16, 2019

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Do you feel that your business is up-to-date on the newest technology and take pride in your organization’s quest for continuous innovation? On a personal level, do you have a conversation bot (ex: Alexa, Siri) at home who tells you the weather, helps you with your grocery list, and reminds you of appointments? Now you can commingle the convenience of your personal conversation bot with the ingenuity of advanced workplace solutions to take full advantage of the conversation bots that are changing the future.

Conversation Bots in the Workplace Overview

To make conversation bots with superpowers, many third party developers are using the technology from personal assistant applications, such as Siri and Alexa, to create impressive conversation bots for the workplace. The functionalities of these bots can be customized around the business objectives of your organization, taking an integral role in your workforce.

By 2020, it is estimated that 50% of search will be conducted by voice and 20% of businesses will adopt conversations bots. If you consider yourself at the forefront of technology, now is the time to become a part of this statistic. 

Before you indulge, you might wonder about the impact bots might have on your business. After all, implementing conversation bots into your tech arsenal should only be done if the advantages outweigh the disadvantages.

Technology should make processes easier, not harder. Once integrated properly, conversation bots can make your employees’ jobs run smoother and give your consumers a more streamlined and enjoyable user experience.

Would you rather talk to someone than read this article? Let's talk!

Reasons to Implement Conversation Bots in the Workplace

Beyond the generalized reasons of simplicity, facilitation, engagement, and additional support, there are many reasons why conversation bots should be part of your business strategy.

Easily adaptable and painless. Consumers gravitate to products that make interaction as seamless as possible. One of the biggest benefits of a conversation bot is its ability to adapt to a consumer’s unpredictable behavior by quickly responding to their evolving demands and being inclusive and innovative with their solutions.

Consumer connection. Conversation bots have the capacity to increase customer satisfaction and build upon consumer connection. How? Their transformative technology alleviates customer grievances in a number of ways:

  • Expedited service
  • Faster fulfillment
  • Rapid responses/turnaround time
  • Greater customer insights with accumulated data

Enhanced consumer engagement and positive user interactions all build upon consumer connection. Traditionally, voice activated systems provide a deeper psychological bonding than text alone. By using conversation bots in your commerce platforms, you intrinsically deepen your business’s connection with customers through a greater sense of intimacy and personalization.

Mechanically sound. Voice-activated conversation bots eliminate the worry of the lack of transparency, context, and personalized convictions many text-based interfaces bring. They are highly automated and capable of reading the tone of a conversation.

Resourcefulness. As broad as this reason may be, conversation bots definitely fit the bill. They serve as competent task managers and promote two-way communication through simple voice commands that turn into self-fulfilling solutions as you give them directives. They can perform intricate searches for you hands-free as you deal with other work issues, saving you time while increasing efficiency and productivity.

Other key conversation bot capabilities?

  • Enterprise-friendly, machine-to-machine interactions 
  • Multitasking, including many assistant duties for multiple departments (ex: HR)
  • Predictive value in the marketplace as its popularity and technical prowess progresses

How to Get Started

Do you want to see a conversation bot in action? Take a look at our video to see how useful and easy it is. If that piques your interest, get in touch and we can start creating a conversation bot that is sure to change your organization’s future.

Interested in becoming a certified SAFe practitioner?

Interested in becoming a SAFe certified? ATC’s SAFe certification and training programs will give you an edge in the job market while putting you in a great position to drive SAFe transformation within your organization.

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